No-Contact Delivery Requests

Caviar takes the health and safety of all members of our community seriously. And, as the COVID-19 situation continues to evolve, we recognize that more and more of our customers may prefer a “No-contact” or “Leave at the door” delivery. We've also asked that customers who may be ill or who have been in contact with someone who may be ill that they should request a contactless handoff.

What is a “No-contact” Delivery?
A “No-contact” Delivery is a completed delivery, where you do not directly hand the food to the customer. Instead, you place the food in a safe, agreed upon location, text a photo to your customer to confirm the food is in its location, and then wait from a comfortable distance for the customer to collect their order.

How do I request to provide a “No-Contact” Delivery?
Text or call the customer via your Courier app. Maybe something like: “Hi, it’s your Courier. I’m healthy, but I’d like to request a “No-Contact Delivery” given everything going on. Is there a safe spot to place your food? I can wait nearby until you come pick it up. Thanks!”

How do I know if a customer requested a “No-Contact” Delivery?
You will either see this request as a text message or in your delivery instructions. You may see customers ask for “No-Contact, “Contactless,” or “Leave at my door” deliveries. In these cases, you’ll follow the same instructions as 

How do I complete a “No-Contact” Delivery?

• Agree on a safe, secure, and clean place to place the food.
• Take a photo of the food in its drop-off location, and text that photo to your customer.
• Wait at a comfortable distance for the customer to get their food.
• Mark the order as delivered, and continue delivering as usual!