Ben Mendez

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Activity overview

Latest activity by Ben Mendez
  • Ben Mendez created an article,

    Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • Ben Mendez created an article,

    What are these sections and articles doing here?

    This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Ben Mendez created an article,

    How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • Ben Mendez created an article,

    How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • Ben Mendez created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • Ben Mendez created an article,

    What if I cannot locate my payout sent to my bank account?

    If you are receiving payouts through a traditional bank account and have not received your payout, this could be due to the following reasons:1. You have not entered bank account information. Click...

  • Ben Mendez created an article,

    How do I receive my payouts to a bank account?

    1. Log into the courier dashboard here2. Under "Payment Information" click on "View Payout Settings"3. Click on "Payouts Deposit to Traditional Bank Account"4. Enter in your bank account and routin...

  • Ben Mendez created an article,

    What happens if the restaurant cannot find the order in their system?

    If the restaurant cannot locate the order after providing the order number on your Courier App, please contact Live Chat for further assistance. Live Chat will contact the restaurant directly.Open ...

  • Ben Mendez created an article,

    Attention Couriers: Protecting yourself and others from the Coronavirus (COVID-19)

    Given the evolving situation around the Coronavirus (COVID-19), we’re working to help provide the most current guidance to protect yourself and others. As you think about how this may affect you, w...

  • Ben Mendez created an article,

    Delivering Alcohol Guidelines

    At times, you may get orders containing alcoholic beverages.  The following information is intended to help you lawfully deliver alcohol.  Please note that you could be held liable if you deliver a...